Orders

  • Can I cancel my order?

    If your order has not been processed, we may be able to cancel your order and refund payment. However if 2-3 days have gone by since your purchase, It's highly unlikely we can offer you a refund or exchange. To request a cancellation go to our contact page and submit an enquiry for Request a Canc...
  • How do I make changes to an order I've already placed?

    If you need to change your order for any reason please let us know as soon as possible. Once your order has been shipped we can't change your address or any part of your order.
  • How do I make sure I order the correct size?

    If you are unsure of the sizing of the product you are wanting to purchase, please check the following: Look at the images on the left of the product listing first. Check the specifications below the product listing as this may include sizing. If there is no sizing for the product, then contact ...
  • How long will it take for my order to arrive?

    Products come directly from the manufacturers and the estimated timeframe is 15-25 days after processing your order. We source from overseas to keep costs down and it is impossible to hold all the stock we sell as we have thousands of products. Times for delivery are only estimations and these ...
  • I don't need this order anymore, can I return it?

    Once your order has been processed we can't cancel it. Please make sure you choose carefully as we don't cancel orders if you change your mind or if it is no longer needed. We don't guarantee delivery timeframes, they are estimates only and we can't control the mail system. Please check this whe...
  • My order hasn't arrived yet, what should I do?

    As the products are coming directly from the manufacturer, products can take 15-25 business days once processed. You should have received a tracking number and sometimes products seem to stall. If this is the case please contact us with your order number and we will ask the manufacturer the stat...