Refunds

  • Faults & Returns Process

    Please note that where products are faulty or damaged upon delivery, photographic evidence of the damage or fault must be submitted to support via the contact page within 3 days of receipt of the product. Failure to do so may result in your claim being denied. To lodge a claim: Simply contact o...
  • What is our refund policy?

    We do not have to give a refund if you change your mind about a purchase - so please choose carefully. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. We also cannot refund you if you have used your product. So when you're at the che...